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C3 Professional Services was engaged by the Office of the Deputy Prime Minister (ODPM) in helping to formulate the priority outputs through the Programme of National Projects. By fully understanding the requirements our consultants will be able to directly assist with your e-Government planning helping you to deliver real improvement and servicing your citizens better.
The published priorities comprise 73 outcomes that help councils to improve the delivery of services to citizens and business, enhance business process efficiency and embed e-government within the mainstream of organisational culture.
The proposed outcomes for each priority service and transformation area are defined in terms of:
Required (29) - these refer to specific online facilities that must be in place by the end of December 2005.
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R01 |
Application for school places |
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R02 |
Information about Looked After Children |
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R03 |
A-Z information deep linking |
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R04 |
Secure information sharing for youth justice |
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R05 |
Council meetings information |
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R06 |
Councillor web pages |
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R07 |
Reporting of environmental issues |
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R08 |
Automation of the planning and building control process |
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R09 |
e-Procurement solutions in place |
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R10 |
Online payments |
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R11 |
Check account balances online |
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R12 |
Renewal and reservation of library books |
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R13 |
Booking of sports and leisure facilities |
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R14 |
Timetables and journey planning |
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R15 |
Consultation on traffic management |
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R16 |
Housing & Council Tax Benefit enquiries |
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R17 |
Eligibility for Housing & Council Tax Benefit |
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R18 |
Local care services information |
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R19 |
Remote access to care package information |
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R20 |
Email and Internet access |
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R21 |
Homeworking policy |
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R22 |
Remote working facilities |
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R23 |
Access to council services out-of-hours |
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R24 |
Web content management system |
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R25 |
Publication of website service standards |
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R26 |
Website performance monitoring |
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R27 |
CRM across access channels |
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R28 |
Unique reference numbers on enquiries |
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R29 |
Email response within 1 day |
Good (25) - all local authorities are expected to commit to these objectives in order to qualify for further IEG4 funding in 2005/06. As a minimum, such outcomes must be at Amber stage in IEG self-assessment terms by December 2005 (i.e. where work has been approved for funding and is actively being implemented) and at Green stage by 1 April 2006.
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G01 |
School Admissions portal |
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G02 |
Community information |
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G03 |
Consultation alerts |
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G04 |
Multimedia resources on local policy priorities |
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G05 |
Public access to GIS |
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G06 |
Sharing Trading Standards data |
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G07 |
Online licencing system |
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G08 |
Establishment of a single business account |
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G09 |
Regional co-operation on e-procurement |
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G10 |
Efficiency savings from e-payments |
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G11 |
e-Billing for Council Tax and Business Rates |
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G12 |
Smartcards for library and leisure services |
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G13 |
Parking fine appeals |
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G14 |
GIS for roadworks |
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G15 |
Mobile technology for processing benefit claims |
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G16 |
Children at risk |
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G17 |
Mobile technology for joint assessments |
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G18 |
e-Skills training |
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G19 |
Electronic Document Records Management |
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G20 |
Website conformance to WAI level AA |
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G21 |
Compliance with e-GIF and e-GMS |
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G22 |
Customer take-up targets & measurement |
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G23 |
Website usability |
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G24 |
Integration of CRM with back office using workflow |
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G25 |
Change of address |
Excellent (19) - high performing local authorities that have already achieved, or largely achieved, the defined required and 'good' e-government outcomes, were asked to agree a baseline and targets for promoting awareness and take-up of e-services.
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E01 |
Take-up of online schools admissions |
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E02 |
Customer satisfaction with community information |
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E03 |
Targets for e-participation activities |
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E04 |
Take-up of online planning & regulatory services |
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E05 |
Access to e-procurement 'marketplace' |
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E06 |
Inclusion of SMEs in e-procurement programme |
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E07 |
Efficiency savings through e-procurement |
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E08 |
Payment of parking fines by SMS text message |
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E09 |
Smart cards for stored payments |
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E10 |
Targets for costs of payment transactions |
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E11 |
Take-up of online library, sports & leisure services |
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E12 |
Targets for customer satisfaction of transport services |
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E13 |
Targets for processing of Benefit claims |
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E14 |
Pre-qualification for other Benefits |
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E15 |
Targets for customer satisfaction in social care |
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E16 |
Targets for savings from new ways of working |
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E17 |
Targets for savings from accessibility of services |
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E18 |
Targets for migration to e-access channels |
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E19 |
Targets for savings from CRM & Workflow |
The priority outcomes are grouped into ten priority service areas derived from the seven shared priorities for local government and four cross cutting themes designed to help councils to realise the transformation of working practices through the application of technology.
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