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Best Value Performance Indicator (BVPI) 157 measures a councils' progress in achieving 100% availability of e-services in line with the target date of 31st December 2005. It is defined as the number of types of interactions that are enabled for electronic delivery as a percentage of the types of interactions that are legally permissible for electronic delivery.
Through a proven approach, our consultants can not only help you get to grips with the reporting of BVPI 157 but can help you put in place robust data management strategy to allow consistent reporting across all departments but flexible enough to change in line with strategic changes within your local authority.
1. Providing Information
This interaction is about providing information, contact details or advice to the public about a service.
2. Collection of Revenue
The collection of revenue is about interactions which involve a regular payment coming into the authority from the public or the recovery of outstanding debts or arrears pertaining to that revenue.
3. Providing Benefits and Grants
This covers payments to the citizen.
4. Consultation
Consultation is about the authority asking the opinion of the citizen on services it provides or wants to provide.
5. Regulation
This type of interaction involves the issuing, recording or renewing of authorisation, permission or certification of or for an event or service with a legal, statutory or regulatory requirement related to it by an individual or body.
6. Application for Services
An application for service is made up of applying for a service (citizen to authority), tracking the progress of the application (citizen to authority), checking entitlement/assessing (authority to citizen) and receipt or notification of the service/decision (authority to citizen)
7. Booking Venues, Resources and Courses
This interaction type is about a citizen/business getting access to a service/resource at a fixed time or place.
8. Paying for Goods and Services
This interaction type is generally about the public making a one-off payment for goods or services.
9. Providing access to community, professional or business networks
This is where the authority is acting as a conduit to services or information that it does not provide itself.
10. Procurement
Where third party services are procured on behalf of the citizen by the council and are paid for by the authority. |
